FOR RESEARCH USE ONLY — NOT FOR HUMAN CONSUMPTION. Nexphoria products are sold exclusively for qualified scientific research purposes and are not FDA-evaluated for human use.
Privacy Policy
Effective Date: May 1, 2026 · Last Updated: May 29, 2026
Nexphoria LLC (“Nexphoria,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit nexphoria.com or purchase products from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.
1. Information We Collect
1.1 Information You Provide Directly
- Full name and contact information
- Email address
- Shipping and billing address
- Phone number (if provided)
- Research institution or organization affiliation
- Payment information (card data is processed securely through Stripe and is never stored on Nexphoria servers)
- Communications with our support team
- Research interest information provided voluntarily (e.g., through the Protocol Finder quiz)
- Email address if you subscribe to research updates through our newsletter form
- Wholesale inquiry form data (name, institution, compounds of interest, estimated monthly volume)
1.2 Information Collected Automatically
- IP address and approximate geographic location (country/region)
- Browser type, version, and operating system
- Pages visited, time on page, and click behavior
- Referring website or URL
- Device type and screen resolution
We use this data through Cloudflare (our CDN and hosting provider) standard server-level analytics only. We do not currently use Google Analytics or advertising tracking pixels.
1.3 Information Stored Locally (Your Device)
Some interactive research tools (Vial Inventory Tracker, Research Log, Recently Viewed Products, Dosing Frequency Planner) store data exclusively in your browser’s localStorage. This data never leaves your device and Nexphoria has no access to it.
2. How We Use Your Information
We use collected information for the following purposes:
- Processing, fulfilling, and shipping your orders
- Sending order confirmations, shipping notifications, and tracking updates
- Verifying researcher eligibility and purchase compliance
- Responding to inquiries and providing customer support
- Sending research updates and educational content (only if you have explicitly opted in via our newsletter form)
- Processing wholesale and institutional inquiries
- Complying with legal obligations, including record-keeping requirements and law enforcement requests
- Preventing fraud, unauthorized access, and prohibited purchases
- Improving Site functionality, content, and user experience based on aggregated usage data
- Maintaining records required by applicable regulations
We do not use your personal information for advertising, behavioral tracking, or sale to third-party data brokers.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Stripe (payment processing)
- Cloudflare (hosting, CDN, and KV data storage)
- Shipping carriers (UPS, FedEx, USPS) — limited to address and order information required for delivery
- n8n (automation workflows for order processing — self-hosted)
All service providers are bound by confidentiality obligations and may only use your information as directed by Nexphoria.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- TLS/SSL encryption for all data transmission (HTTPS)
- Cloudflare DDoS protection and Web Application Firewall
- Payment card data processed exclusively through Stripe’s PCI-DSS compliant infrastructure — never stored on Nexphoria servers
- Access controls limiting internal access to customer data
- Cloudflare KV encryption at rest for stored subscriber and order data
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information as follows:
- Order records: Retained for a minimum of 7 years to comply with applicable accounting and tax regulations
- Email subscriber data: Retained until you unsubscribe. To unsubscribe, email privacy@nexphoria.com
- Support communications: Retained for 2 years from last interaction
- Wholesale inquiry data: Retained for 1 year unless an ongoing business relationship exists
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to know what personal information we collect and how it is used
- Right to request deletion of your personal information
- Right to opt-out of sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your rights
- Right to correct inaccurate personal information
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Request restriction of certain data processing
To exercise any of these rights, contact us at privacy@nexphoria.com. We will respond within 30 days. Identity verification may be required.
8. Children’s Privacy
Our Site and products are not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have inadvertently collected information from a person under 21, we will delete such information promptly. If you believe we have collected information from a minor, please contact us at privacy@nexphoria.com.
9. Geographic Scope and International Data
Nexphoria operates exclusively within the United States and does not accept orders from outside the U.S. Our servers and data storage are located within the United States (Cloudflare infrastructure).
If you are accessing our Site from outside the United States (for informational purposes only), be aware that your information may be transferred to, stored, and processed in the United States, which may have different data protection laws than your country. By using our Site, you consent to such transfer.
10. Third-Party Links
Our Site may contain links to third-party websites including published research references, journal articles, and scientific databases. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be posted on this page with an updated “Last Updated” date. For material changes, we will provide more prominent notice, such as an email notification to registered customers. Your continued use of our Site after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy:
Privacy Inquiries: privacy@nexphoria.com
General Inquiries: research@nexphoria.com
Legal: legal@nexphoria.com
We aim to respond to all privacy inquiries within 30 days.